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phone calls...
Dec. 27th, 2005 08:39 amOk, if any one has called me in the last oh... month and a half I haven't gotten the message and will never recieve it... here is the story of why Cingular wireless sucks monkey balls...
So my phone breaks, completely stops working. My carrier just switched from AT&T to Cingular so I call the new number. The lady gets my information and then says "I will now need to call the warrenty repair office, please hold" well 3 HOURS later she gets back on the line and says "Our Warrenty repair office isn't answering due to high call volume, I will suggest that you call them directly in 2 hours when they shouldn't be as busy." Ok, that's find, at least I won't have to wait on hold. it's 5:30... at 7:30 EXACTLY when I was instructed to call I dial the number she gave me for Warrenty repair and receive a message "I am sorry, our warrenty department is open from 8 in the morning until 7 in the evening" WTF?!?
I call back early the next morning when the wait for warrenty repair is only 1.5 hours.
I get my phone 2 days later, it is all knicked up and there are the words "Local Mode" burned onto the screen. Great. I put the batter and my Simm card into the phone and it doesn't come on, I let it charge all night and it still doesn't come on. So this time I go by the Cingular Wireless store. Wow those people are fucking useless.. if my life was that useless I think I would kill myself. They can do NOTHING. So I call again.. hold time is 2 hours and 15 minutes for Warenty repair.
I get ANOTHER phone. put in the Simm card and the battery and it doesn't work.
I am sick of it by this time... (mostly the hold time) so I call up their number to discontinue service... they ask for one more chance, they are going to send me a new phone, battery and simm card. I say ok and two days later I get the phone. Now, I bought a nokia 6820b which folds out to a full keyboard. When I bought it it retailed for $599 (it now retails for $499) and I paid $350 for it with my contract. The new phone I recieved was a Motorola 551, a VERY basic phone which retails at $199...
Whatever, I just want a working phone. except that they didn't program my new SIMM card.
I called up and cancled my service... they told me I would have to pay for December and pay to cancel my contract. I told them they could kiss my ass, I was not paying for either and they owed me $200 for the phone I PAID for. When I get my bill I am supposed to call their accounting department...
You better fucking believe I will...
I have service with T-mobile now, I SHOULD get my phone tomorrow evening (according to Amazon). It's a Sidekick II and after all the rebates I am recieving I will have paid -$1.00 for the phone... (yes that is a negitive sign in front of it) I actually think I would have prefered the vx9800 but there is no information about how much text, and data service costs on Verizion's web site or any of their partners. Oh well... maybe next time.
So my phone breaks, completely stops working. My carrier just switched from AT&T to Cingular so I call the new number. The lady gets my information and then says "I will now need to call the warrenty repair office, please hold" well 3 HOURS later she gets back on the line and says "Our Warrenty repair office isn't answering due to high call volume, I will suggest that you call them directly in 2 hours when they shouldn't be as busy." Ok, that's find, at least I won't have to wait on hold. it's 5:30... at 7:30 EXACTLY when I was instructed to call I dial the number she gave me for Warrenty repair and receive a message "I am sorry, our warrenty department is open from 8 in the morning until 7 in the evening" WTF?!?
I call back early the next morning when the wait for warrenty repair is only 1.5 hours.
I get my phone 2 days later, it is all knicked up and there are the words "Local Mode" burned onto the screen. Great. I put the batter and my Simm card into the phone and it doesn't come on, I let it charge all night and it still doesn't come on. So this time I go by the Cingular Wireless store. Wow those people are fucking useless.. if my life was that useless I think I would kill myself. They can do NOTHING. So I call again.. hold time is 2 hours and 15 minutes for Warenty repair.
I get ANOTHER phone. put in the Simm card and the battery and it doesn't work.
I am sick of it by this time... (mostly the hold time) so I call up their number to discontinue service... they ask for one more chance, they are going to send me a new phone, battery and simm card. I say ok and two days later I get the phone. Now, I bought a nokia 6820b which folds out to a full keyboard. When I bought it it retailed for $599 (it now retails for $499) and I paid $350 for it with my contract. The new phone I recieved was a Motorola 551, a VERY basic phone which retails at $199...
Whatever, I just want a working phone. except that they didn't program my new SIMM card.
I called up and cancled my service... they told me I would have to pay for December and pay to cancel my contract. I told them they could kiss my ass, I was not paying for either and they owed me $200 for the phone I PAID for. When I get my bill I am supposed to call their accounting department...
You better fucking believe I will...
I have service with T-mobile now, I SHOULD get my phone tomorrow evening (according to Amazon). It's a Sidekick II and after all the rebates I am recieving I will have paid -$1.00 for the phone... (yes that is a negitive sign in front of it) I actually think I would have prefered the vx9800 but there is no information about how much text, and data service costs on Verizion's web site or any of their partners. Oh well... maybe next time.
